Shipping policy
We use Royal mail tracked 48hr service to deliver our goods. Due to COVID-19 parcels may be delayed due to work loads that Royal Mail are currently experiencing. During this time we may change or update our courier service in order to ensure our products arrive quickly.
All ready made products are available for two alternative shipping methods. Please choose your preferred method accordingly.
Any bespoke, personalised or event orders are subject to 10 working days out-with general posting unless agreed otherwise.
Heat and summer months -
Please be aware that all orders placed over the spring/summer are at your risk due to temperatures.
If left out, they will melt in warm temperatures. During lockdown, post is often left on doorsteps etc - for this reason it is essential that you check outside when any mail arrives.
Outside of this situation we ask that you give the most reliable address, somewhere such as a work address or a neighbour who is always home so the parcel can be delivered directly to you. We do aim to anticipate changes to the weather and make decisions based on the forecast when and whether to send - so wait times may be longer. If this is the case you I’ll be notified.
It is at your own risk that by ordering during the hotter months, you are taking a risk of heat damage. If we feel this is something that is happening too often during summer months local postcodes in and around Glasgow may be eligible for local delivery or collection. Orders further afield may be postponed considerably.
Tracking and postal issues -
Proof of postage and a tracking number is obtained with each delivery - however if an item is lost or broken, please email us with photos (if damaged) and we will review on a case by case basis. Non bespoke/customised items will not be refunded or replaced unless they are in an unfit condition and cannot be eaten.
By placing your order you are agreeing to these terms and unfortunately we cannot be held accountable for such damages as each item is packaged with care.
Lost items -
Whilst rare, post can go missing. We offer a fully tracked postal service, if your item is lost, 14 working days must be allowed for the courier to class this as missing. After this period we are able to action a claim and issue a refund or replacement as the parcel will officially be classed as lost and not just delayed. . If you would like a signed for service, please contact us prior to making your purchase.