If you have any known food allergies or intolerances we recommend that you do not place an order with us for the time being. Should you wish to purchase a gift, please check with the recipients prior to ordering.
Whilst we endeavour to store and prepare Nut based products separately we cannot provide guarantee that this will not effect your allergies should you suffer, this includes all Tree Nuts and Peanuts.
We abide by the highest food and safety hygiene standards and pride ourselves in our measures to prevent any cross contamination of Nut based products however as a small family run business all current products are produced at home and not in a factory setting.
Although our Belgian chocolate base used for all products is Nut free, some of the toppings used may not be suitable for various allergens including; All Nuts (including Peanuts), Wheat, Soy, Dairy, Gluten, Rye, Barley & Oats.
All of our products display hazard warnings thus stating that all products are not suitable for children age 0-3. As all current products contain various toppings and may change depending on stock availability and seasonal additions e.g. Cadbury Mini Eggs, which by example states unsuitability for small children. In order to prevent such cases we have taken the measures to label all products as unsuitable for children aged 0-3. Personalised and bespoke items for children's parties, birthdays, christenings and additional special events will have extra precautionary measures taken, however will still display the hazard.
If an item is lost or broken, please email us with photos (if damaged) and we will review on a case by case basis. Non bespoke/customised items will not be refunded or replaced unless they are in an unfit condition and cannot be eaten.
Due to the nature of our products being handcrafted and made to order- refunds are not given unless the item is inedible, damage caused by heat & products suffering meltage during transit will not be covered under our refund policy. If refunds are given under exceptional circumstances then the Paypal fee will not be returned as this is now charged from April 2020. This also applies to any shipping costs applied at the original time of order, please note additional shipping costs for replacement products may be applied. You will be notified in advance if such instances apply to you.
By placing your order you are agreeing to these terms and unfortunately we cannot be held accountable for such damages as each item is packaged with care.
All ready made products are available for two alternative shipping methods. Please choose your preferred method accordingly.
Any bespoke, personalised or event orders are subject to 10 working days out-with general posting unless agreed otherwise.
Please be aware that all orders placed over the spring/summer are at your risk due to temperatures.
Outside of this situation we ask that you give the most reliable address, somewhere such as a work address or a neighbour who is always home so the parcel can be delivered directly to you. We do aim to anticipate changes to the weather and make decisions based on the forecast when and whether to send - so wait times may be longer. If this is the case you I’ll be notified.
It is at your own risk that by ordering during the hotter months, you are taking a risk of heat damage. We will not be held accountable or responsible for items melted during transit. If we feel this is something that is happening too often during summer months local postcodes in and around Glasgow may be eligible for local delivery or collection. Orders further afield may be postponed considerably.
Tracking and postal issues -
Proof of postage and a tracking number is obtained with each delivery - however if an item is lost or broken, please email us with photos (if damaged) and we will review on a case by case basis. Non bespoke/customised items will not be refunded or replaced unless they are in an unfit condition and cannot be eaten.